Privacy Policy

Koori Constructions Pty Ltd (ABN 85 680 349 571) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website kooriconstructions.com.au or use our services.

This policy applies to information we collect online and offline, including through our website, email, phone, and in-person interactions.

Last updated: 2 July 2026

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly

• Contact information: name, email address, phone number, mailing address
• Project information: property address, project type, budget, timeline, scope of work
• Communication records: emails, phone call notes, meeting notes, tender responses, quote requests
• Business information: company name, ABN, position/role (for commercial clients)
• Payment information: bank account details, invoicing details (we do not store credit card information)

1.2 Information Collected Automatically

• Device and browser information: IP address, browser type, operating system, device type
• Usage data: pages visited, time spent on pages, links clicked, referral source
• Cookies and tracking technologies: see Section 5 for details

1.3 Information from Third Parties

• Referrals: contact information provided by existing clients who refer you to us
• Business directories: publicly available business information (for commercial clients)
• Government agencies: information required for compliance with Indigenous procurement policies, licensing, or regulatory requirements

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Respond to your enquiries and quote requests
• Prepare and deliver quotes, tenders, and capability statements
• Execute construction contracts and deliver building services
• Communicate project updates, milestones, and variations
• Process payments and manage invoicing
• Provide warranty and after-sales support

2.2 Legal and Regulatory Compliance

• Comply with NSW building licensing requirements (Licence 477499C)
• Maintain records required by Australian Consumer Law, Home Building Act 1989 (NSW), and other applicable legislation
• Respond to legal requests, court orders, or government investigations
• Meet Indigenous business certification and reporting requirements (Supply Nation, NSWICC)

2.3 Business Operations and Improvement

• Improve our website, services, and customer experience
• Analyse website usage and performance
• Conduct internal research and business planning
• Train staff and subcontractors

2.4 Marketing and Communication (with consent)

• Send project updates, newsletters, and company news
• Share relevant resources, guides, and educational content
• Invite you to participate in testimonials, case studies, or referrals

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us at brad@kooriconstructions.com.au.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with the following parties:

3.1 Service Providers and Subcontractors

• Subcontractors and trades: electricians, plumbers, certifiers, engineers, surveyors (as required to deliver your project)
• Suppliers: building material suppliers, equipment hire companies
• Professional services: accountants, lawyers, insurance brokers, business advisors
• Technology providers: website hosting, email services, cloud storage, project management software

All third parties are required to protect your information and use it only for the purposes we specify.

3.2 Government and Regulatory Bodies

• NSW Fair Trading (licensing authority)
• Australian Taxation Office (tax compliance)
• WorkCover NSW / icare (workers compensation)
• NSW Department of Communities and Justice (for justice/community projects)
• Commonwealth, State, and Local Government agencies (for public sector projects)

3.3 Legal and Safety Obligations

• Law enforcement or regulatory authorities (where required by law)
• Courts or tribunals (in the event of a dispute)
• Emergency services (if there is a threat to health or safety)

3.4 Business Transfers

If Koori Constructions is acquired, merges with another company, or sells assets, your personal information may be transferred to the new owner (subject to the same privacy protections).

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including:

• Secure cloud storage with encryption (Google Workspace, Microsoft 365)
• Password-protected systems and access controls
• Secure email communication (TLS encryption)
• Regular backups and data recovery procedures
• Staff training on privacy and data security

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyse site performance.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember your preferences.

5.2 Types of Cookies We Use

• Essential cookies: Required for the website to function (e.g., session cookies, security cookies)
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional cookies: Remember your preferences (e.g., language, region)

We do not use advertising or tracking cookies from third-party ad networks.

5.3 Managing Cookies

You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality. For instructions, visit:

• Google Chrome
• Mozilla Firefox
• Safari (Apple)
• Microsoft Edge

6. Your Rights

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988, you have the following rights:

6.1 Access

You can request access to the personal information we hold about you. We will provide this within 30 days (or as required by law).

6.2 Correction

You can request correction of inaccurate, incomplete, or out-of-date information.

6.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations (e.g., we must retain project records for 7 years under NSW building laws).

6.4 Opt-Out of Marketing

You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting us.

6.5 Complaints

If you believe we have breached your privacy, you can lodge a complaint with us at brad@kooriconstructions.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Project records: 7 years from project completion (NSW Home Building Act 1989)
• Financial records: 7 years (Australian Taxation Office requirements)
• Marketing contacts: Until you opt out or the information becomes outdated
• Website analytics: 26 months (Google Analytics default)

8. Third-Party Websites

Our website may contain links to third-party websites (e.g., suppliers, industry associations, social media platforms). We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at brad@kooriconstructions.com.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Koori Constructions Pty Ltd
ABN: 85 680 349 571
Director: Brad Robinson
Email: brad@kooriconstructions.com.au
Phone: 0448 368 354